Returns and Refunds

At Sgrido, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

Returns may be requested within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn and unused.
  • Be in their original packaging.
  • Include all original tags and accessories.
  • Show no signs of damage caused after delivery.

Returns requested more than 30 days after delivery cannot be accepted.

How to Request a Return

To initiate a return, please contact us at [your email] and include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos if the item is damaged or incorrect

Please do not send items back without receiving return instructions from us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photographs of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, processing times may vary.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Worn or used items
  • Items without original packaging
  • Items damaged after delivery
  • Final sale or clearance items (where applicable)

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If the item is defective, damaged, or incorrect, we will work with you to provide an appropriate solution.

Order Cancellations

Orders are processed quickly to ensure prompt shipment. If you wish to cancel an order, please contact us as soon as possible. 

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Supplier Fulfillment

Sgrido works with trusted fulfillment partners to process and ship orders. In some cases, products may ship separately or from different warehouse locations. While we strive to provide accurate delivery estimates, occasional delays outside our control may occur.